Outside regular business hours, expect a longer response time. We'll follow-up by email.

For information about your online purchases, we recommend to contact us through the chat icon in the bottom right corner of the page. For immediate assistance, please see below contact details.

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Schedule a Tech-Air® service

What is the Alpinestars Tech-Air® system?

How does the Tech-Air® System work?

Which Alpinestars products are compatible with the Tech-Air® System?

Is the Tech-Air® System reusable?

How quickly does the airbag inflate in the event of a crash?

Can I use the Tech-Air® System for street riding and track racing?

How do I maintain and care for the Tech-Air® System?

Tech-Air® App

Troubleshooting Steps (App Connectivity)

Can the Tech-Air® System be integrated into non-Alpinestars gear?

Is the Tech-Air® System compatible with all motorcycle types?

What happens after the airbag is deployed?

Is the Tech-Air® System available for different sizes?

How do I check the status of the Tech-Air® System, including battery life?

LED indicators

What is the warranty for the Tech-Air® System?

Is the Tech-Air® System suitable for all weather conditions?

The Tech-Air® system is not turning on. How can I troubleshoot this?

The LED indicator on the system is showing an error code. What does it mean?

The airbag is not deflating after deployment. What should I do?

The Tech-Air® System is triggering false alarms. How can I resolve this issue?

The Tech-Air system software needs an update. How do I perform the update?

The jacket with the Tech-Air system doesn't fit properly. Can I adjust it?

The Tech-Air system is making unusual sounds. What does this indicate?

The Tech-Air system does not seem to be connecting with my smartphone app. How can I troubleshoot this?

I have a general issue with the Tech-Air system not covered here. What should I do?

Tech-Air®

Account

How can I track my order?

Which countries do you ship online orders to?

What are your shipping and delivery times?

How much does shipping cost?

Do you offer free shipping?

What happens if an item is out of stock after I have placed my order?

What payment methods are accepted?

How do I apply a discount code during checkout?

Can I cancel or change my order after it has been placed?

Can I change the delivery address for my order once it has been shipped?

Orders & Deliveries

What is your return policy?

What is the time frame and cost for returns?

How can I return or exchange products?

Can I return a product to a store?

How can I track my return?

What if I receive a damaged or defective product?

Returns

What size should I choose?

How should I care for my Alpinestars products?

Can I have my item customized?

Can you tell me more about the Tech-Air® system?

Are there product reviews available?

Does Alpinestars produce artificial and synthetic leather items? Or other vegan-friendly garments?

Products

Are Alpinestars products covered under warranty?

How can I make a warranty request?

Warranty

Where can I find Alpinestars products near me?

Can I return or exchange online purchases at a retail store?

How can I collaborate with Alpinestars?

Can I get my Tech-Air® system serviced or inspected at a retail store?

Retail

How do I obtain an RA number for sending in my item for repair?

If you need an RA (Return Authorization) number to send your item in for repair, our team is here to assist. Please include the following information in an email to customer.us1@alpinestars.com:

<p><span style="font-size: 16px;">If you need an RA (Return Authorization) number to send your item in for repair, our team is here to assist. Please include the following information in an email to <a href="mailto:customer.us1@alpinestars.com:">customer.us1@alpinestars.com:</a></span></p><ul><li data-block="true" data-editor="8sm5v" data-offset-key="3stnp-0-0" style="font-size: 16px;"><div data-offset-key="3stnp-0-0"><span data-offset-key="3stnp-0-0">Model, size and color information&#xA0;</span></div></li><li data-block="true" data-editor="8sm5v" data-offset-key="535p3-0-0" style="font-size: 16px;"><div data-offset-key="535p3-0-0"><span data-offset-key="535p3-0-0">Information about where and when you purchased - in order to validate a warranty claim, proof of purchase must be submitted. If you purchased our gear through one of our authorized dealers, we will still be able to address your claim.&#xA0;</span></div></li><li data-block="true" data-editor="8sm5v" data-offset-key="431kq-0-0" style="font-size: 16px;"><div data-offset-key="431kq-0-0"><span data-offset-key="431kq-0-0">Photos that will help us identify the problem and determine a course of action&#xA0;</span></div></li></ul><div data-block="true" data-editor="8sm5v" data-offset-key="6pk7s-0-0"><div data-offset-key="6pk7s-0-0"><span data-offset-key="6pk7s-0-0"><span data-text="true" style="font-size: 16px;">Once our technicians receive your information, they will respond in 24-72 hours (during business days) with a quote and instructions. Please note all future correspondence will come directly from&#xA0;</span></span><span style="font-size: 16px;"><a href="mailto:customer.us1@alpinestars.com" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="6pk7s-1-0" style=" text-decoration: underline;"><span data-text="true">customer.us1@alpinestars.com</span></span></a></span><span data-offset-key="6pk7s-2-0"><span data-text="true" style="font-size: 16px;">. &#xA0;</span></span></div></div>

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