How can I track my order?
Once your order is shipped, you'll receive a tracking number via email automatically. Use this number on our courier's website to monitor your shipment's progress or visit the Order Status page on our website.
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Orders & Deliveries
Which countries do you ship online orders to?
Alpinestars.com delivers only to the continental United States. If you are based in Canada, please visit our official website: https://ca.alpinestars.com/. If you are based in the EU, please visit our official website: https://www.alpinestars.eu
What are your shipping and delivery times?
Our standard delivery times vary, but are usually within 1-5 business days. Orders may be split up into multiple shipments due to items being serviced from different warehouses. Orders are typically processed within 1-2 business days from the purchas
How much does shipping cost?
Shipping is free for orders over $99, and a flat rate of $9.99 is applied to all orders under $99.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $99. A shipping charge will be applied to all orders to ensure proper shipping processes apply, but then are discounted at 100% for orders over $99. Eligibility for free shipping is calculated at ch
What happens if an item is out of stock after I have placed my order?
The website displays real-time availability for the items. However, should an item become unavailable after your purchase, we will notify you as soon as possible and offer a refund on the same payment method you used for your purchase, or, an alterna
What payment methods are accepted?
You can pay for your order online at alpinestars.com, in any of the ways suggested by the website, namely Credit card and debit card, PayPal, Apple Pay, and Affirm for payments in instalments depending on qualifications.
How do I apply a discount code during checkout?
Enter your discount code in the designated box during checkout and discounted price shall be then displayed. Please note that discount codes may have specific conditions or expiration dates.
Can I cancel or change my order after it has been placed?
Should your order no longer be eligible for cancellation, once your item arrives you can process a return in our return portal by clicking, HERE. You can also learn more about our returns process by clicking HERE.
Can I change the delivery address for my order once it has been shipped?
Unfortunately, once an item is in transit, the delivery address cannot be changed through our system. We recommend that you contact the courier service directly to see if they can modify the delivery address or redirect the item to a pickup location.