Outside regular business hours, expect a longer response time. We'll follow-up by email.

For information about your online purchases, we recommend to contact us through the chat icon in the bottom right corner of the page. For immediate assistance, please see below contact details.

Mon - Fri: 8AM - 5PM PT
ONLINE ORDERS / SUPPORT
800: +1 (800) 409-0903 (USA)
Phh: +1 (310) 891-0222 (CAN)

alpinestars-com

Thank you for reaching out!  Your order  has been received and we are working on getting it shipped out.

We will email you a confirmation once it ships and that will include tracking information as well.  
Our standard delivery time varies by region: 1-2 business days* for domestic orders (Italy) and 2-3 business days* for orders in Europe. Express shipping option is available at checkout for quicker delivery in 1-2 business days from the moment of the purchase.
For shipments to the UK, deliveries may be delayed due to customs clearance and we unfortunately do not have direct control over it.
* Business days are Monday to Friday (excluding holidays).

If you need an RA (Return Authorization) number to send your item in for repair, our team is here to assist. Please include the following information in an email to customer.us1@alpinestars.com:

<p><span style="font-size: 16px;">If you need an RA (Return Authorization) number to send your item in for repair, our team is here to assist. Please include the following information in an email to <a href="mailto:customer.us1@alpinestars.com:">customer.us1@alpinestars.com:</a></span></p><ul><li data-block="true" data-editor="8sm5v" data-offset-key="3stnp-0-0" style="font-size: 16px;"><div data-offset-key="3stnp-0-0"><span data-offset-key="3stnp-0-0">Model, size and color information&#xA0;</span></div></li><li data-block="true" data-editor="8sm5v" data-offset-key="535p3-0-0" style="font-size: 16px;"><div data-offset-key="535p3-0-0"><span data-offset-key="535p3-0-0">Information about where and when you purchased - in order to validate a warranty claim, proof of purchase must be submitted. If you purchased our gear through one of our authorized dealers, we will still be able to address your claim.&#xA0;</span></div></li><li data-block="true" data-editor="8sm5v" data-offset-key="431kq-0-0" style="font-size: 16px;"><div data-offset-key="431kq-0-0"><span data-offset-key="431kq-0-0">Photos that will help us identify the problem and determine a course of action&#xA0;</span></div></li></ul><div data-block="true" data-editor="8sm5v" data-offset-key="6pk7s-0-0"><div data-offset-key="6pk7s-0-0"><span data-offset-key="6pk7s-0-0"><span data-text="true" style="font-size: 16px;">Once our technicians receive your information, they will respond in 24-72 hours (during business days) with a quote and instructions. Please note all future correspondence will come directly from&#xA0;</span></span><span style="font-size: 16px;"><a href="mailto:customer.us1@alpinestars.com" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="6pk7s-1-0" style=" text-decoration: underline;"><span data-text="true">customer.us1@alpinestars.com</span></span></a></span><span data-offset-key="6pk7s-2-0"><span data-text="true" style="font-size: 16px;">. &#xA0;</span></span></div></div>

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