To arrange your Tech-Air® service, please send the below information to our Tech-Air® Support Center. Please be sure to include the following information:. Once we receive your information, we will respond in 24-48 hours (during business days) with a
The Alpinestars Tech-Air® System is an advanced airbag technology designed for motorcycle riders to enhance safety in the event of an accident. Each model is specifically designed for different types of riding situations and environments. You can fin
The system utilizes sensors and algorithms to detect a potential crash and deploys an airbag to protect the rider's upper body, including the chest, back, and shoulders, depending on the model and specific technical features.
All Alpinestars gear is TechAir ready, which means our TechAir systems can be worn under any jacket or suit while having enough room for a safe and proper deployment. TechAir compatibility refers to the TechAir's ability to be zipped into a jacket or
Yes. The Tech-Air System features gas inflators, which can be recharged and/or replaced after deployment. After deployment, Airbag protection will be unavailable until the system is serviced and the gas inflators are replaced by an authorized service
The airbag inflates in less than 100 milliseconds to provide a protective cushion around the rider's upper body, provided that all the conditions for the activation of the system are fulfilled during the specific event.
Alpinestars offers different versions of the Tech-Air system tailored for various riding styles. Check product details for specific use cases. Since the system is sensitive to sudden body movements and shocks, the system is to be used ONLY for motorc
The system must be routinely serviced at least every 2 years or after 500 hours of functioning by an authorized service center. After each use it is highly recommended that any dirt and debris are removed from the system by wiping the garment with a
The Tech-Air® Systems are equipped with a Bluetooth Low Energy (BLE) device which allows users to directly connect their mobile phone. The Tech-Air® App is available for download in the Android Play Store and in the Apple App Store. The system does N
1. Check Compatibility. Ensure that your Tech-Air system is compatible with the app version you have installed on your smartphone. Some systems may require specific app versions for proper functionality. 2. Bluetooth Connection. Once the Bluetooth is
The Tech-Air® System must be used with an outer protective garment as it is not abrasion resistant. It is generally recommended to the user to choose an outer protective garment that, when worn over a Tech-Air® System, does not cause discomfort or p
The system is generally compatible with various types of motorcycles, but it's essential to set the system to the proper mode (road, off-road) and/or choose the model of Tech-Air System suitable for the type of riding you intend to do, to ensure the
After deployment, the rider should contact [email protected] and follow the manufacturer's instructions for assessing the condition of the jacket and contact an authorized Alpinestars Tech-Air Service Center to arrange for a full service o
Yes, Alpinestars typically offers Tech-Air systems in various sizes to accommodate different rider garment sizes. Please consult our Tech-Air size charts for more information.
The Tech-Air System offers a visual LED information system that provides battery level, activation status, and more. See LED Indicators section below for more information. Always consult the product manual for more detailed information regarding thi
It's crucial to note that understanding the LED indicators requires referring to the user manual specific to the model and version of the Tech-Air system you own. Additionally, Alpinestars may release firmware updates or make changes to the system's
Check with the manufacturer or retailer for warranty information, including coverage and duration.
Alpinestars designs its products to withstand various weather conditions, but riders should follow care instructions and use common sense when riding in extreme weather conditions.
First, ensure that the product is not in it’s shipping mode. This would consist of a switch on the Electronic Control Unit. Please also ensure the battery connector has been disconnected. Please check the product manual to learn more about this mode
Refer to the user manual for a list of error codes and their meanings. Follow the recommended steps to address the specific issue indicated by the LED codes.
If the airbag does not deflate automatically, do not attempt to deflate it manually. Contact Alpinestars customer support immediately for guidance.
Ensure that the sensors are not obstructed and that the system is correctly calibrated. If false alarms persist, consult the user manual or reach out to Alpinestars technical support for assistance.
Using the Tech-Air app, you can update your product’s internal system software. Be sure to update to the latest version of the app to get the latest updates and information for your product. More information can be found in the provided instructions
Refer to the jacket's user manual for guidance on adjusting the fit. If adjustments do not resolve the issue, consider seeking assistance from an authorized Alpinestars retailer.
Unusual sounds may indicate a system issue. Refer to the user manual to identify the meaning of the sounds and contact Alpinestars support if necessary.
Ensure that your smartphone's Bluetooth is enabled and follow the app's connection instructions. If issues persist, check for app updates or contact Alpinestars technical support.
If you encounter an issue not addressed in the FAQs or troubleshooting section, contact Alpinestars customer support for personalized assistance: [email protected]