Outside regular business hours, expect a longer response time. We'll follow-up by email.

For information about your online purchases, we recommend to contact us through the chat icon in the bottom right corner of the page. For immediate assistance, please see below contact details.

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800: +1 (800) 409-0903 (USA)
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Ensure that your smartphone's Bluetooth is enabled and follow the app's connection instructions. If issues persist, check for app updates or contact Alpinestars technical support.

The Tech-Air system does not seem to be connecting with my smartphone app. How can I troubleshoot this?

Tech-Air®

Schedule a Tech-Air® service

What is the Alpinestars Tech-Air® system?

How does the Tech-Air® System work?

Which Alpinestars products are compatible with the Tech-Air® System?

Is the Tech-Air® System reusable?

How quickly does the airbag inflate in the event of a crash?

Can I use the Tech-Air® System for street riding and track racing?

How do I maintain and care for the Tech-Air® System?

Tech-Air® App

Troubleshooting Steps (App Connectivity)

Can the Tech-Air® System be integrated into non-Alpinestars gear?

Is the Tech-Air® System compatible with all motorcycle types?

What happens after the airbag is deployed?

Is the Tech-Air® System available for different sizes?

How do I check the status of the Tech-Air® System, including battery life?

LED indicators

What is the warranty for the Tech-Air® System?

Is the Tech-Air® System suitable for all weather conditions?

The Tech-Air® system is not turning on. How can I troubleshoot this?

The LED indicator on the system is showing an error code. What does it mean?

The airbag is not deflating after deployment. What should I do?

The Tech-Air® System is triggering false alarms. How can I resolve this issue?

The Tech-Air system software needs an update. How do I perform the update?

The jacket with the Tech-Air system doesn't fit properly. Can I adjust it?

The Tech-Air system is making unusual sounds. What does this indicate?

I have a general issue with the Tech-Air system not covered here. What should I do?

Account

How can I track my order?

Which countries do you ship online orders to?

What are your shipping and delivery times?

How much does shipping cost?

Do you offer free shipping?

What happens if an item is out of stock after I have placed my order?

What payment methods are accepted?

How do I apply a discount code during checkout?

Can I cancel or change my order after it has been placed?

Can I change the delivery address for my order once it has been shipped?

Orders & Deliveries

What is your return policy?

What is the time frame and cost for returns?

How can I return or exchange products?

Can I return a product to a store?

How can I track my return?

What if I receive a damaged or defective product?

Returns

What size should I choose?

How should I care for my Alpinestars products?

Can I have my item customized?

Can you tell me more about the Tech-Air® system?

Are there product reviews available?

Does Alpinestars produce artificial and synthetic leather items? Or other vegan-friendly garments?

The Tech-Air system does not seem to be connecting with my smartphone app. How can I troubleshoot this?Updated 9 months ago