<h2 id="isPasted">We guarantee our merchandise to be free of manufacturing defects. If an item you have received is defective, we will be glad to assist you with processing a refund.&#xA0;</h2><ul><li>Please be sure to check the fit and sizing of your product before removing tags. Products returned must have all original tags attached.</li><li>Unwashed, unworn, unused merchandise may be returned within 30 days after receipt of product for refund (receipt date of products is determined based on tracking provided by shipping carrier)</li><li>Alpinestars will not accept merchandise after 30 days.</li><li>Product must be returned within 14 days once the&#xA0;Packing Slip is generated&#xA0;and must be returned in original packaging with tags.</li><li>Shipping charges will only be refunded if the item you have received is incorrect or damaged.</li><li>Refund value is determined by the last retail price of the item.</li><li>All merchandise sold on sale is final sale, and cannot be returned unless item received is damaged or incorrect.</li><li>Returns will only be accepted with a <strong>&#xA0;</strong>Packing Slip form.</li><li>We do not accept returns or offer refunds on gift certificates (gift certificates do not have a cash value).</li><li><span data-teams="true"><span dir="ltr">Once the item(s) are delivered to our warehouse, they will be inspected upon arrival to confirm all conditions of the return policy are met. We reserve the right to apply fees to items that do not meet all listed conditions.</span></span></li></ul><p><span data-teams="true"><span dir="ltr"><a href="https://www.alpinestars.com/pages/returns">Start my Return/Exchange</a></span></span></p><div data-block="true" data-editor="2r1q1" data-offset-key="fcdmq-0-0"><br></div><p><br></p><div language="JavaScript"><br></div>

What is your return policy?

Returns must be initiated within 30 days of delivery. Customers are responsible for all return shipping charges and facilitation of shipment back to Alpinestars USA. Pre-paid shipping labels will only be provided if the item you have received is inco

<p id="isPasted">Returns must be initiated within 30 days of delivery. Customers are responsible for all return shipping charges and facilitation of shipment back to Alpinestars USA.</p><p>Pre-paid shipping labels will only be provided if the item you have received is incorrect or damaged.</p><p>You can <a href="https://www.alpinestars.com/pages/contact-us" style=" text-decoration: none !important;">contact our customer care service</a> for any further assistance.</p>

What is the time frame and cost for returns?

1. Visit our Returns Section and enter your order number and email address. 2. Follow the instructions and select the most suitable solution for you. 3. Print your packing slip out and follow the return instructions on the packing slip. 4. Drop off y

<p id="isPasted">1. Visit our <a href="https://www.alpinestars.com/pages/returns" style=" text-decoration: none !important;">Returns Section</a> and enter your order number and email address.</p><p>2. Follow the instructions and select the most suitable solution for you.</p><p>3. Print your packing slip out and follow the return instructions on the packing slip</p><p>4. Drop off your package at your nearest preferred shipping carrier location. Please note, the shipping label is a self-managed cost and is <strong>not </strong>provided by Alpinestars.&#xA0;</p><p>5. Once we receive and inspect your return, we will process your refund / exchange within 1-3 days of its arrival to our warehouse.</p><div language="JavaScript"><p><br></p></div><div language="JavaScript"><br></div><div language="JavaScript"><br></div>

How can I return or exchange products?

Currently, online purchases must be returned using our online Returns Section and cannot be returned in-store.

<p>Currently, online purchases must be returned using our online&#xA0;<a href="https://www.alpinestars.com/pages/returns" id="isPasted" style=" text-decoration: none !important;">Returns Section </a>and cannot be returned in-store. &#xA0;</p>

Can I return a product to a store?

Once we receive the return parcel, we will run a quality check on the returned items and if the items returned are intact, we will proceed to the exchange / refund on the same payment method used for purchase. Please allow 1-3 business days for the r

<p>Once we receive the return parcel, we will run a quality check on the returned items and if the items returned are intact, we will proceed to the exchange / refund on the same payment method used for purchase. Please allow 1-3 business days for the return to be inspected and processed.&#xA0;</p><p>Please allow an additional few business days for the refund to reach your account, or receive tracking for the new exchanged item.&#xA0;</p><p>Once the return/exchange is processed, we will send out a processing notification via email.</p>

How can I track my return?

If you ordered an item online and this item arrives damaged or defective, please contact our online customer support as soon as possible with photos and your order number for assistance. If the products arrived in a damaged box, please keep this box

<p id="isPasted">If you ordered an item online and this item arrives damaged or defective, please contact our online customer support as soon as possible with photos and your order number for assistance.</p><p>If the products arrived in a damaged box, please keep this box as well as any available shipping document and contact us for assistance.&#xA0;</p><p>If you made your purchase at one of our dealers&#x2019; please contact them directly for warranty related questions. For any further assistance you can also email us at: <a href="mailto:customer.us1@alpinestars.com">customer.us1@alpinestars.com</a>.&#xA0;</p>

What if I receive a damaged or defective product?

Outside regular business hours, expect a longer response time. We'll follow-up by email.

For information about your online purchases, we recommend to contact us through the chat icon in the bottom right corner of the page. For immediate assistance, please see below contact details.

Mon - Fri: 8AM - 5PM PT
ONLINE ORDERS / SUPPORT
800: +1 (800) 409-0903 (USA)
Phh: +1 (310) 891-0222 (CAN)

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