Outside regular business hours, expect a longer response time. We'll follow-up by email.

For questions and immediate assistance, see the contact details below.

Mon - Fri: 8AM - 5PM PST
orderstatus@alpinestars.com
Ph: +1 (310) 891-0222

alpinestars-com

If you need an RA (Return Authorization) number to send your item in for repair, our team is here to assist. Please include the following information in an email to customer.us1@alpinestars.com:

<p><span style="font-size: 16px;">If you need an RA (Return Authorization) number to send your item in for repair, our team is here to assist. Please include the following information in an email to <a href="mailto:customer.us1@alpinestars.com:">customer.us1@alpinestars.com:</a></span></p><ul><li data-block="true" data-editor="8sm5v" data-offset-key="3stnp-0-0" style="font-size: 16px;"><div data-offset-key="3stnp-0-0"><span data-offset-key="3stnp-0-0">Model, size and color information&#xA0;</span></div></li><li data-block="true" data-editor="8sm5v" data-offset-key="535p3-0-0" style="font-size: 16px;"><div data-offset-key="535p3-0-0"><span data-offset-key="535p3-0-0">Information about where and when you purchased - in order to validate a warranty claim, proof of purchase must be submitted. If you purchased our gear through one of our authorized dealers, we will still be able to address your claim.&#xA0;</span></div></li><li data-block="true" data-editor="8sm5v" data-offset-key="431kq-0-0" style="font-size: 16px;"><div data-offset-key="431kq-0-0"><span data-offset-key="431kq-0-0">Photos that will help us identify the problem and determine a course of action&#xA0;</span></div></li></ul><div data-block="true" data-editor="8sm5v" data-offset-key="6pk7s-0-0"><div data-offset-key="6pk7s-0-0"><span data-offset-key="6pk7s-0-0"><span data-text="true" style="font-size: 16px;">Once our technicians receive your information, they will respond in 24-72 hours (during business days) with a quote and instructions. Please note all future correspondence will come directly from&#xA0;</span></span><span style="font-size: 16px;"><a href="mailto:customer.us1@alpinestars.com" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="6pk7s-1-0" style=" text-decoration: underline;"><span data-text="true">customer.us1@alpinestars.com</span></span></a></span><span data-offset-key="6pk7s-2-0"><span data-text="true" style="font-size: 16px;">. &#xA0;</span></span></div></div>

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How do I obtain an RA number for sending in my item for repair?

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